***IMPORTANT INFORMATION ON INCLEMENT WEATHER AND JAN. SCHEDULED SHUTOFFS!!

WITH THE RISE OF POTENTIAL INCLEMENT WEATHER DURING THE WEEKEND AND INTO THE NEXT WEEK, WE ARE UNSURE WHEN THE OFFICE WILL OPEN NEXT WEEK.

THE LAST DAY TO PAY WILL NOT BE MONDAY, AS STATED ON YOUR BILL, BUT SHUTOFFS MAY HAPPEN LATER IN THE WEEK ALL DEPENDING ON THE WEATHER. SO, WE HAVE OPENED THE PORTAL UP TO ALLOW PARTIAL PAYMENTS.

WE, OF COURSE, ENCOURAGE CUSTOMERS TO PAY THE FULL AMOUNT OWED, BUT YOU CAN MAKE A PARTIAL PAYMENT TO KEEP FROM SHUTOFFS. TO FIND THE AMOUNT YOU NEED TO PAY FOLLOW THESE INSTRUCTIONS:

1.  GO TO YOUR “VIEW ACCOUNT HISTORY DETAILED”

2.  LOCATE THE CHARGE FOR THE DATE OF 11/25/25. IT WILL BE LABELED AS ‘CHARGE’. CLICK THE BLACK DOCUMENT ICON TO THE LEFT AND IT WILL PULL A COPY OF YOUR BILL FROM DECEMBER.  PAY THE AMOUNT UNDER THE ‘GROSS AMOUNT TO BE PAID’!

3.   THIS WILL BE THE LEAST AMOUNT THAT YOU CAN PAY IF YOU WISH TO NOT BE ON SHUTOFFS.

COMMUNICATION AND NOTIFICATIONS!!

PLEASE UPDATE YOUR COMMUNICATION PREFERENCES ON YOUR ACCOUNT! THIS IS HOW WE WILL BE KEEPING PEOPLE UP TO DATE ON OFFICE CLOSURES, LAST DAYS TO PAY, AND SHUTOFF NOTIFICATIONS.

THE EMAIL PREFERENCES ARE BEING WORKED ON BY OUR TEAM, BUT THEY ARE CURRENTLY UNAVAILABLE.

PLEASE SELECT EITHER TEXT MESSAGES OR ROBOCALLS TO STAY UP TO DATE.

LASTILY, STAY SAFE AND KEEP WARM.